Your Dedicated NetSuite Help Desk

Viking Resources serves as your dedicated NetSuite support desk so you can get more out of NetSuite.

Your Partner in NetSuite Support

Once your NetSuite implementation process is complete, the work doesn’t end there. We are here to help continue to increase the benefits of your NetSuite system. To help you stay ahead, we offer ongoing day-to-day support.

Here are just some of the support services we offer:

Management of End User Issues

User and Role Maintenance

Monitoring and Alerts

Testing/ Validation of new releases

Employee Setup and Training

Saved searches and Reports

Minimize Disruptions with our 10-Point Check-Up

We know that the best support solutions are proactive rather than reactive.

Viking Resources’ onboarding for new accounts includes a 10 Point Check-Up. The check-up audits your configuration and allows us to identify opportunities for improvement. That way, you can avoid a disruption long before it ever happens.

Our check-up reviews:

Company settings

User login activity

Transaction activities

Item master data

Customer, vendor, and employee master data

Access and permissions

Use of saved searches and dashboards

Use of custom fields and forms

Use of workflows

Use of scripts

Get NetSuite Support Tailored to Your Company

We take into consideration your unique configuration as well as the level of support you’d like to receive, whether it’s a few hours a day, or a few hours a month. From there, we design a support offering made just for your business.

If you’re overwhelmed by support inquiries and tickets, contact us to see how we can help your business better manage NetSuite.

Unlock Your Fullest Potential with Viking Resources and NetSuite